Business Services in Office Administration Level 2

National Vocational Certificate: Business Services in Office Administration


NQA ID Q0041


NQF Level 2


Total Credits 59






This programme is developed around a planned combination of learning outcomes that will provide learners the competencies required in the administration function of an organisation. It is intended to enhance the abilities of learners to provide entry-level services within the field of administration in all business sectors. Obtaining this qualification will allow the learner access to the NQF Level 3 National Vocational Certificate in Business Services – Office Administration Level programme.

The programme aims to equip individuals with the necessary knowledge, skills and attitude in carrying out general office work, communications, customer service and office systems in line with organisational requirements using office equipment under minimum supervision. During the programme the learner will cover critical performance areas such as administrative tasks related to handling of office mails together with having intermediate word processing skills as well as communicating information in an office environment. Learners will also acquire skills to maintaining reception areas including delivering services to customers and processing customer feedback.

Whether you are an individual looking to further a career in logistics and supply chain disciplines or the wholesale and retail industry or a business executive responsible for your workforce’s development and training – we can help you with your learning and development requirements.

Contact us and we will be happy to discuss relevant and appropriate solutions.

Admission Requirements

The entry requirement for this qualification is the National Vocational Certificate in Business Services (Office Administration) (Level 1)

Mode of Delivery

This programme is delivered through contact sessions that will provide the learner with the interpersonal support for learning to take place.

Furthermore, a workplace component will allow the learner to apply knowledge gained in a workplace environment.


This programme can be completed over a minimum duration of one year and a maximum of two.

What Learners Can Expect

Learners will gain skills, such as the following:

  • Handle office mail in an office environment
  • Deliver a service to customer and to provide feedback in an office environment
  • Maintain a reception area in an office environment
  • Communicate information in an office environment
  • Process customer feedback as part of office procedures
  • Demonstrate advanced word processing skills to perform administrative in an office environment
  • Access and secure records as part of office procedures
  • Manage a diary as part of office procedures
  • Operate and maintain office equipment as part of office operations
  • Complete routine financial documents in an office environment
  • Maintain office records on a database programme in an office environment
Career Opportunities

There is a range of roles in administration. School leavers who qualify themselves as an office administrator can build a career as the one who keeps an office or the business’ operations functioning. Office administration may also be a great option for those who require a more flexible work arrangement. Increasingly, companies have part-time or casual administration roles, and many more are open to job-sharing arrangements for roles that require full-time hours.

Typical career options could include:

  • Office manager
  • Personal Assistant (PA)
  • Administration Assistant 
  • Executive Assistant 
  • Receptionist 
  • Virtual Assistant 

Student Success Stories

Grizelda Griffiths

Diploma in Logistics and Supply Chain Management

“Distance studying teaches you to read a lot, do a lot of research by yourself and to become your own teacher.”

Joel Griffiths

Diploma in Logistics and Supply Chain Management

“You must be able to sacrifice in order to get the results.”

Pendukeni Katukula

Higher Certificate in Logistic Management

Diploma in Logistics and Supply Chain Management

Bachelor of Business Administration in Logistics and Supply Chain Management

“BSE is giving all needed study material and information and they are cheaper than other institutes.”


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3rd Floor C/O

Sam Nujoma and Nelson Mandela

Klein Windhoek

Tel: +264 61 247 879


Fax: +264 61 247 043

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