Business Services in Office Administration Level 4

National Vocational Certificate: Business Services in Office Administration


NQA ID Q0043


NQF Level 4


Total Credits 53






This programme is developed around a planned combination of learning outcomes that will provide learners the competencies required in the administration function of an organisation. It is intended to build on the knowledge and competencies developed during the Level 3 programme. Individuals completing this programme will be prepared to start performing responsibilities of managing an office environment and to oversee the operations of an administrative team.

The programme aims to equip individuals with the necessary knowledge, skills and attitude required to organise events and coordinate team projects as well as to monitor customer services as part of office procedures. Other skills and knowledge gained will include planning and organise meetings and travel arrangements. Candidates will also be taught complex word processing, report writing and administrative skills as well as managing an established office records filling system.

Whether you are an individual looking to further a career in logistics and supply chain disciplines or the wholesale and retail industry or a business executive responsible for your workforce’s development and training we can help you with your learning and development requirements.

Contact us and we will be happy to discuss relevant and appropriate solutions.

Admission Requirements

The entry requirement for this qualification is the NQF Level 3 National Vocational Certificate in Business Services – Office Administration.

Mode of Delivery

This programme is delivered through contact sessions that will provide the learner with the interpersonal support for learning to take place.

Furthermore, a workplace component will allow the learner to apply knowledge gained in a workplace environment.


This programme can be completed over a minimum duration of one year and a maximum of two.

What Learners Can Expect

Learners will gain skills, such as the following:

  • Coordinate team projects
  • Monitor customer services
  • Plan and organise meetings
  • Organise events
  • Organise travel arrangements
  • Demonstrate complex word processing skills to perform administrative duties in an office environment
  • Monitor an established office records system
  • Present information in a report format as part of an office environment
Career Opportunities

There is a range of roles in administration. School leavers who qualify themselves as an office administrator can build a career as the one who keeps an office or the business’ operations functioning. Office administration may also be a great option for those who require a more flexible work arrangement. Increasingly, companies have part-time or casual administration roles, and many more are open to job-sharing arrangements for roles that require full-time hours.

Typical career options could include:

  • Office manager
  • Personal Assistant (PA)
  • Administration Assistant 
  • Executive Assistant 
  • Receptionist 
  • Virtual Assistant 

Student Success Stories

Grizelda Griffiths

Diploma in Logistics and Supply Chain Management

“Distance studying teaches you to read a lot, do a lot of research by yourself and to become your own teacher.”

Joel Griffiths

Diploma in Logistics and Supply Chain Management

“You must be able to sacrifice in order to get the results.”

Pendukeni Katukula

Higher Certificate in Logistic Management

Diploma in Logistics and Supply Chain Management

Bachelor of Business Administration in Logistics and Supply Chain Management

“BSE is giving all needed study material and information and they are cheaper than other institutes.”


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Contact Details

Yang-Tze Building

3rd Floor C/O

Sam Nujoma and Nelson Mandela

Klein Windhoek

Tel: +264 61 247 879


Fax: +264 61 247 043

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