Wholesale and Retail Frontline Supervision

Wholesale and Retail Frontline Supervision

 

NQA ID Q1128

 

NQF Level 3

 

Total Credits 72

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About

This programme is developed around a planned combination of learning outcomes that will provide learners with more advanced knowledge and applied competence in wholesale and retail merchandising that will enhance their pursuit to acquire increasingly specialised operational skills in the wholesale and retail sector.

This programme is developed around a planned combination of learning outcomes that will provide learners with the knowledge and applied competencies in Wholesale and Retail operations on a formal route to acquiring operational skills in the Wholesale and Retail sector.

Learners will be equipped with knowledge of the core concepts of the Wholesale and Retail environment, and competencies to deal with theft, fraud and safety control measures in a Wholesale and Retail Outlet. They will further explore the factors that impact on the bottom line of a Wholesale and Retail unit and build customer relations skills. Learners will also be exposed to occupational health, safety and environmental principles to be applied in the workplace and assertive communication skills.

Whether you are an individual looking to further a career in logistics and supply chain disciplines or the wholesale and retail industry or a business executive responsible for your workforce’s development and training – we can help you with your learning and development requirements.

Contact us and we will be happy to discuss relevant and appropriate solutions.

Admission Requirements

This qualification is designed to be accessible and flexible. The basic entry requirements are:

    • Communication at NQF Level 2
    • Mathematics Literacy at NQF Level 2
    • NVC Level 2 in Wholesale and Retail Operations or Distribution

Mode of Delivery

This programme is delivered through contact sessions that will provide the learner with the interpersonal support for learning to take place.

Furthermore, a workplace component will allow the learner to apply knowledge gained in a workplace environment.

Duration

This programme can be completed over a minimum duration of one year and a maximum of two.

What Learners Can Expect

Learners will gain skills, such as the following:

  • Applying theft, fraud and safety controls in a Wholesale and Retail outlet
  • Applying knowledge of self and team in order to develop a plan to enhance team performance
  • Demonstrating knowledge of products in own area of operation in a Wholesale and Retail environment
  • Communicating in an assertive manner with clients and fellow workers
  • Conducting a structured meeting
  • Motivating and building a team
Programme Modules

The programme consists of the following compulsory modules

Apply theft, fraud and safety controls in a Wholesale and Retail Outlet

Conduct a structured meeting 

Motivate and build a team 

Prioritise time and work for self and team 

Build customer relations in a operational unit

Demonstrate knowledge of products in own area of operation in a Wholesale and Retail environment

Apply occupational health, safety and environment principles

Apply knowledge of self and team in order to develop a plan to enhance team performance 

Explain the factors that impact on the bottom line of a Wholesale and Retail unit

Communicate in an assertive manner with clients and fellow workers

Student Success Stories

Grizelda Griffiths

Diploma in Logistics and Supply Chain Management

“Distance studying teaches you to read a lot, do a lot of research by yourself and to become your own teacher.”

Joel Griffiths

Diploma in Logistics and Supply Chain Management

“You must be able to sacrifice in order to get the results.”

Pendukeni Katukula

Higher Certificate in Logistic Management

Diploma in Logistics and Supply Chain Management

Bachelor of Business Administration in Logistics and Supply Chain Management

“BSE is giving all needed study material and information and they are cheaper than other institutes.”

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Contact Details

Yang-Tze Building

3rd Floor C/O

Sam Nujoma and Nelson Mandela

Klein Windhoek

Tel: +264 61 247 879

Email: info@bse.com.na

Fax: +264 61 247 043

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