Wholesale and Retail Operations Supervision

Wholesale and Retail Operations Supervision


NQA ID Q1129


NQF Level 4


Total Credits 99






This programme is developed around a planned combination of learning outcomes that will provide learners with more advanced knowledge and applied competence in wholesale and retail merchandising that will enhance their pursuit to acquire increasingly specialised operational skills in the wholesale and retail sector.

This programme aims to acquaint learners with the principles of supervision and team leadership within the Wholesale and Retail sector. Supervision in this context includes all activities ensuring the achievement of desired results and the correct implementation of prescribed policies, procedures and activities.

This programme thus aims to build capacity and improve skills at lower management level in the Wholesale and Retail sector, ensuring the development of competence and increased service delivery in this field.

Individuals who would like to enter the supervisory management level in the Wholesale and Retail sector will benefit from this programme

Whether you are an individual looking to further a career in logistics and supply chain disciplines or the wholesale and retail industry or a business executive responsible for your workforce’s development and training – we can help you with your learning and development requirements.

Contact us and we will be happy to discuss relevant and appropriate solutions.

Admission Requirements

This qualification is designed to be accessible and flexible. The basic entry requirements are:

  • NVC W&R Frontline Supervision NQF Level 3


  • NVC W&R Merchandising Level 3
Mode of Delivery

This programme is delivered through contact sessions that will provide the learner with the interpersonal support for learning to take place.

Furthermore, a workplace component will allow the learner to apply knowledge gained in a workplace environment.


This programme can be completed over a minimum duration of one year and a maximum of two.

What Learners Can Expect

Learners will gain skills, such as the following:

  • Supervising sales performance
  • Supervising stock counts
  • Supervising housekeeping and hygiene in a store
  • Supervising implementation of loss control measures
  • Supervising customer service standards
  • Demonstrating basic understanding of the primary labour legislation that impacts on a business unit
  • Indicating the role of a team leader to ensure that a team meets an organisation`s standards 
Programme Modules

The programme consists of the following compulsory modules

Indicate the role of a team leader, ensuring that a team meets an organisation’s standards

Motivate a Team 

Supervise customer service standards

Supervise Sales Performance

Demonstrate basic understanding of labour legislation the impacts on a business unit 

Supervise stock counts

Supervise housekeeping and hygiene in a store

Supervise implementation of loss control measures 

Induct a new member into a team 

Describe and apply the management functions of an organisation 

Supervise Point of Sale Operations

Supervise promotional activities 

Apply the budget function in a business unit 

Interpret basic financial statements 

Conduct a formal meeting

Student Success Stories

Grizelda Griffiths

Diploma in Logistics and Supply Chain Management

“Distance studying teaches you to read a lot, do a lot of research by yourself and to become your own teacher.”

Joel Griffiths

Diploma in Logistics and Supply Chain Management

“You must be able to sacrifice in order to get the results.”

Pendukeni Katukula

Higher Certificate in Logistic Management

Diploma in Logistics and Supply Chain Management

Bachelor of Business Administration in Logistics and Supply Chain Management

“BSE is giving all needed study material and information and they are cheaper than other institutes.”


Quick Links


About Us

Apply Now


Contact Details

Yang-Tze Building

3rd Floor C/O

Sam Nujoma and Nelson Mandela

Klein Windhoek

Tel: +264 61 247 879

Email: info@bse.com.na

Fax: +264 61 247 043

Contact Us

    BSE reserves all its rights in the content. The content is provided without warranty of any kind and may be removed or changed without notice.