Wholesale and Retail Operations

Wholesale and Retail Operations


NQA ID Q1126


NQF Level 2


Total Credits 116






This programme is developed around a planned combination of learning outcomes that will provide learners with the fundamental knowledge and applied competence in wholesale and retail operations to embark upon on a formal journey to acquiring critical foundational and operational skills in the wholesale and retail sector.

The Wholesale and Retail sector buys and sells a wide range of products and stock from manufacturers and delivers it to the end user. Throughout this process a variety of skills are crucial. This qualification is designed to addresses skills and competencies that enable learners to access the Wholesale and Retail operations industry. It will provide the necessary skills and abilities for people engaged in various Wholesale and Retail operations functions.

The learner will be able to complete basic business functions, learn to interact with customers and solve problems, as well as plan his/her own self-development.

Whether you are an individual looking to further a career in logistics and supply chain disciplines or the wholesale and retail industry or a business executive responsible for your workforce’s development and training – we can help you with your learning and development requirements.

Contact us and we will be happy to discuss relevant and appropriate solutions.

Admission Requirements

This qualification is designed to be accessible and flexible. The basic entry requirements are appropriate, foundational competencies in Literacy, Numeracy and Interpersonal skills.

Mode of Delivery

This programme is delivered through contact sessions that will provide the learner with the interpersonal support for learning to take place.

Furthermore, a workplace component will allow the learner to apply knowledge gained in a workplace environment.


This programme can be completed over a minimum duration of one year and a maximum of two.

What Learners Can Expect

Learners will gain skills, such as the following:

  • Counting stock for a stock-take
  • Maintaining a safe and secure environment in a distribution centre
  • Processing payments at Point of Sales (POS) 
  • Recording transactions
Programme Modules

The programme consists of the following compulsory modules

Define the core concepts of Wholesale and Retail

Complete basic business calculations

Count stock for a stock-take

Interact with Customers

Maintain a safe and secure Wholesale and Retail environment 

Mark merchandise and maintain displays

Implement promotional instructions 

5 Compulsory Numeracy Skills Modules

Apply inbound contact centre operations within a commercial environment 

Record transactions  

Process payment at a Point of Sale (POS)

4 Compulsory Communications Skills Modules 

Student Success Stories

Grizelda Griffiths

Diploma in Logistics and Supply Chain Management

“Distance studying teaches you to read a lot, do a lot of research by yourself and to become your own teacher.”

Joel Griffiths

Diploma in Logistics and Supply Chain Management

“You must be able to sacrifice in order to get the results.”

Pendukeni Katukula

Higher Certificate in Logistic Management

Diploma in Logistics and Supply Chain Management

Bachelor of Business Administration in Logistics and Supply Chain Management

“BSE is giving all needed study material and information and they are cheaper than other institutes.”


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Tel: +264 61 247 879

Email: info@bse.com.na

Fax: +264 61 247 043

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