National Vocational Certificate

Wholesale & Retail - Ops Supervision

NQF Level: 4

Q1129

This programme aims to acquaint learners with the principles of supervision and team leadership within the Wholesale and Retail sector. Supervision in this context includes all activities ensuring the achievement of desired results and the correct implementation of prescribed policies, procedures and activities.

This programme thus aims to build capacity and improve skills at lower management level in the Wholesale and Retail sector, ensuring the development of competence and increased service delivery in this field. Individuals who would like to enter the supervisory management level in the Wholesale and Retail sector will benefit from this programme.

Admission Requirements

∙ This qualification is designed to be accessible and flexible.
∙ The basic entry requirements are:
∙ Communication and Mathematics on NQF Level 3 or Grade 12 English and Maths with D symbol
∙ NVC W&R Frontline Supervision NQF Level 3, or
∙ NVC W&R Merchandiser NQF Level 3

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Duration

Approximately 12 months of structured practical and theoretical training, leading to a full qualifcation.

UPON SUCCESSFUL COMPLETION, STUDENTS SHOULD BE ABLE TO:

Supervising sales performance
Supervising stock counts
Supervising housekeeping and hygiene in a store
Supervising implementation of loss control measures
Supervising customer service standards
Demonstrating basic understanding of the primary labour legislation that impacts on a business unit
Indicating the role of a team leader to ensure that a team meets an organisation`s standards